Customer Relationship Management (CRM) is a critical component of an overall customer services strategy, and when considered strategically has a dramatic impact on a merchants operational success.
Our multi channel consultants deliver CRM advice and plans and will execute initiatives with a steadfast emphasis on increasing key performance benchmarks like average sale per customer/transaction, units per customer/transaction and conversion rates.
Whether you are looking to review or revamp your CRM strategy, develop a robust customer contact plan or get into the detail behind CRM processes and teams structures Salmon's multi channel consulting team will help you today. We understand the CRM industry in the context of multi channel operations intimately and can assist in the assessment and selection of CRM tools and suppliers. And with a pedigree in systems integration and multi channel we ensure that any CRM solutions or initiatives are completely integrated into the core commerce platform and other channel systems or environments.
We have dedicated teams and practices that are able to help you today. If you need more information Contact Us now.